Shipping and Return Policy
At Asobi NY, you can trust that your order will be quickly processed and safely delivered.
We can ship products anywhere in the United States using the United States Postal Service. When you place an order, we will estimate delivery dates based upon the availability of your item(s), shipping method selected, and your shipment’s destination.
Items in stock will typically ship out in 2-3 business days.
Our shipping charges are determined by the weight of your order and shipping method selected, excluding applicable sales tax.
RETURN, EXCHANGE POLICY, CANCELLATIONS
At Asobi NY, our goal is to ensure your complete satisfaction with your purchase.
If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange. Refunds for items returned within 30 days of the purchase date will be credited in the full amount (excluding shipping charges) and in the same form as the original payment type.
In case the following conditions are not met, Asobi NY reserves the right to charge 15% restocking fee or refuse the return:
– Items must be returned for refund or exchange within 30 days of original purchase
– Items and packaging must be received in new condition
– The original packaging must not be damaged
– Packaging must include all original items, manuals etc.
– Return package must include copy the original invoice or sales receipt
Before returning package, you need to contact Asobi NY to receive an authorization. You can use phone number listed below or e-mail firstname.lastname@example.org.
If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred. Please mail your package in a prepaid, insured, and traceable method to the address below.
Any claims for damaged orders or missing items must be received within 2 business days of receipt of package. We will gladly repair or replace any damaged orders due to defect or rough shipping.
If you would like to cancel your order, you can do so provided that the order has not yet been shipped. If the item you want to cancel has been shipped, the order cannot be canceled. However, you can return the item for a refund. See our Return policy.
131 West 35th Street, 8F
New York, NY 10001
Phone: (212) 501-4330